ck99 lg Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the ck99 lg platform and all related services. All casino games, sports betting and other entertainment services provided through the ck99 lg website, mobile application and other digital channels are covered by these Terms.

By completing registration on the ck99 lg platform or using the service, you are considered to have fully read, understood and accepted these Terms. If you do not agree with these Terms, please refrain from using our service.

1.1 Scope of the Terms

These Terms form a legal agreement between ck99 lg and the user. ck99 lg reserves the right to change these Terms at any time. Updated Terms take effect as soon as they are published on the website.

1.2 Definitions

• "Platform" means the ck99 lg website, app and all associated digital channels.
• "User" means any person who is registered on the ck99 lg platform and uses the service.
• "Account" means the user's registered personal account.
• "Balance" means the total amount of funds held in the account.

Account Registration

Creating a valid account is required to use ck99 lg services. Users must provide accurate and complete information during the registration process.

2.1 Registration Requirements

• Each person may open only one account.
• The name, mobile number, email and other information provided at registration must be accurate.
• Opening more than one account with the same mobile number or email is strictly prohibited.
• Registering using another person's identity will result in immediate cancellation of the account.

2.2 Password Security

It is your responsibility to keep your account password confidential. ck99 lg bears no liability if you share your password with someone else or if your account is used without authorisation. If you suspect any unauthorised access, notify our support team immediately.

2.3 Updating Information

If any account details change (such as your mobile number or email), the user is responsible for updating them. ck99 lg is not liable for any issues arising from outdated or incorrect information.

Age Verification and Identity Confirmation

All services on the ck99 lg platform are available only to individuals aged 21 or over. Registration and participation by minors is strictly prohibited.

3.1 Age Verification Process

ck99 lg reserves the right to verify a user's age and identity at any time. A national ID card, passport or other government-issued document may be requested for verification. If the required documents are not submitted within the specified time, the account may be temporarily suspended.

3.2 KYC Policy

• The KYC (Know Your Customer) process is followed to ensure secure transactions.
• Identity verification is mandatory for large withdrawal amounts.
• If the information provided is found to be false, the account will be permanently closed and the account balance may be forfeited.

Deposits and Withdrawals

Financial transactions on the ck99 lg platform are fully safe and secure. bKash, Nagad and Rocket mobile banking services are currently available for deposits and withdrawals.

4.1 Deposit Rules

• The minimum deposit amount is ৳500.
• Only a mobile banking account registered in your own name may be used.
• Deposits from third-party accounts are not accepted.
• Deposits are generally credited to your account instantly; if there is a delay, please notify the support team.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 30 minutes to 3 hours.
• Identity verification must be completed before a withdrawal request is processed.
• If the wagering requirements of any active bonus have not been met, the withdrawal may be held.

4.3 Transaction Security

All transactions are protected by SSL encryption. ck99 lg will never ask for a user's mobile banking PIN or OTP. If anyone requests this information, refuse immediately and let us know.

Bonuses and Promotions

ck99 lg offers various types of bonuses. Each bonus has specific terms that must be followed.

5.1 Welcome Bonus

New users can receive a 200% bonus on their first deposit, up to ৳15,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. To withdraw, you must wager 10 times the bonus amount, i.e. ৳20,000.

5.2 Bonus Terms of Use

• Bonuses may only be used for gaming purposes.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• ck99 lg reserves the right to cancel a bonus if there is evidence of misuse.
• Multiple bonus claims from the same person, family or household are not accepted.

5.3 VIP Cashback

Regular players receive weekly cashback through the VIP programme. Cashback is calculated based on the week's net losses. For example: a Gold member with ৳20,000 in net losses for the week receives ৳20,000 × 0.6% = ৳120 cashback. For full VIP benefits, see the ck99 lg VIP page.

Betting and Gaming Rules

ck99 lg offers various game categories including slots, live casino and sports betting. Each game or betting section has its own rules.

6.1 General Betting Rules

• Bets will not be accepted if there is insufficient balance.
• A confirmed bet cannot be changed or cancelled.
• ck99 lg reserves the right to void bets completed due to a technical error.
• Placing bets on the same event from multiple accounts is considered fraud.

6.2 Sports Betting

In sports betting, odds may change up until the match starts. In live betting, odds are updated in real time. If a match is abandoned or postponed, the applicable rules for the relevant bets will be followed.

6.3 Live Casino

In live casino games, the dealer's decision is final. In the event of a disconnection or technical issue, the game result will be determined according to server logs.

Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair and safe environment on the ck99 lg platform:

• Creating multiple accounts to claim bonuses or other benefits.
• Using betting systems or software to place automated bets.
• Using the platform for money laundering or concealing the source of illegal funds.
• Exploiting technical vulnerabilities or bugs in the platform to gain an unfair advantage.
• Threatening, harassing or defrauding other users.
• Impersonating ck99 lg staff.
• Manipulating game results or participating in match fixing.

If evidence of any of the above activities is found, ck99 lg may immediately close the account and forfeit the balance.

Account Suspension and Closure

8.1 Suspension by ck99 lg

ck99 lg may temporarily or permanently close any account in the following circumstances:

• Breach of these Terms.
• Failure to complete identity or age verification.
• No transactions or logins for an extended period (more than 12 months).
• Evidence of suspicious or fraudulent transactions.

8.2 Closure by the User

Any user may request to close their own account. In this case, the valid balance in the account will be returned to the associated mobile banking account, but any active bonuses will be considered void.

Responsible Gambling

ck99 lg believes that gaming is a form of entertainment, not a means of earning money. We always encourage users to play responsibly. Gaming addiction is a serious issue and ck99 lg is committed to providing support in this regard.

9.1 Self-Control Features

• Users can set their own deposit limits.
• There is an option to temporarily suspend your own account for a set period.
• The option to permanently exclude yourself (self-exclusion) is available at all times.

Our Responsible Gaming page has detailed information on signs of gaming addiction, ways to prevent it, and where to get help. If you have any concerns about your gaming, please read it.

Personal Data Protection

ck99 lg takes the privacy of users' personal information very seriously. Information collected during registration is used only for providing services, verification, and ensuring platform security.

Full details on how personal information is used and stored with third parties can be found in our Privacy Policy. If you have any questions about data protection, please read that page.

10.1 Purpose of Data Collection

• Creating and managing accounts.
• Identity and age verification.
• Processing financial transactions.
• Sending relevant offers and promotions (with user consent).
• Fraud prevention and platform security.

Limitation of Liability

ck99 lg platform is provided on an "as is" basis. ck99 lg bears no liability for financial losses in the following situations:

• A game or bet not completing due to internet connection issues.
• Software or hardware problems with the user's own device.
• Delays or failures in third-party payment systems.
• Account credentials being exposed due to the user's own negligence.
• Financial losses resulting from the user's own gaming decisions.

ck99 lg always works to resolve technical issues and keep the platform running properly. For any problem, contact our support team via 24/7 live chat or email.

Dispute Resolution

ck99 lg is committed to resolving any complaints or disputes related to our services. Following the correct complaint procedure allows issues to be resolved quickly and effectively.

12.1 Complaint Process

1. First, raise the matter through our 24/7 live chat.
2. If the issue is not resolved via live chat, send a detailed complaint by email.
3. Include any relevant screenshots, transaction IDs, or other evidence with your complaint.

12.2 Resolution Timeframe

Standard complaints are addressed within 24 hours. Complex matters may take additional time. ck99 lg's decision in resolving a dispute will be considered final.

For general questions, you will find answers to many topics on our FAQ page. If you need help with a specific matter beyond that, contact our support team directly.

These terms and conditions are the latest version for the ck99 lg platform. All previous versions are replaced by this document. Contact our support team for any questions or clarifications.