ck99 lg Privacy Policy

1. Introduction and Scope

ck99 lg is firmly committed to protecting the privacy of its platform users. This Privacy Policy ("Policy") describes how ck99 lg collects, processes, stores, and protects users' personal information while operating its website and related services.

This policy applies to all users of the website https://ck99lg.cam and its Android and iOS apps. By using ck99 lg's services, you are considered to have given your consent to the terms described in this policy.

In this policy, "we" and "our" refer to the organisation that operates the ck99 lg platform; and "you" and "user" refer to any person who uses ck99 lg's website, app, or services.

2. Data Collection

ck99 lg collects two types of information — information you provide directly, and technical information collected automatically.

2.1 Information You Provide Directly

You provide information directly in the following situations:

• Account Registration: Full name, date of birth, mobile number, email address, and country of residence.
• Identity Verification: National ID card or passport number and photo (where applicable).
• Financial Information: bKash, Nagad, or Rocket mobile number used during deposit and withdrawal processes.
• Support Contact: Messages and information you send via live chat or email.

2.2 Automatically Collected Information

The following information may be collected automatically while you use ck99 lg:

• Device Information: IP address, browser type, operating system, and device identifier.
• Usage Information: Session duration, pages visited, links clicked, and game activity.
• Log Data: Server access logs, error reports, and transaction records.
• Location Information: Approximate geographic location derived from IP address (not precise GPS).

3. Purpose of Data Use

ck99 lg uses collected information only for the purposes listed below. We are committed against misuse of data or selling it to unauthorised third parties.

1. Account Management and Verification: Completing registration, confirming identity, and maintaining account security.
2. Processing Financial Transactions: Completing deposits and withdrawals securely via bKash, Nagad, and Rocket.
3. Customer Support: Providing assistance via live chat and email, resolving complaints, and supplying relevant information.
4. Platform Improvement: Analysing user experience to improve service quality and resolve technical issues.
5. Fraud Prevention and Security: Ensuring account security, detecting suspicious transactions, and preventing unauthorised access.
6. Bonus and Promotion Management: Correctly delivering VIP cashback, welcome bonuses, and other offers.
7. Legal Compliance: Maintaining compliance with applicable laws and regulations.

4. Data Storage and Security

ck99 lg takes industry-standard technical and organisational measures to protect your personal information.

4.1 Technical Security Measures

• SSL Encryption: All data transmission on the website and app is encrypted using SSL technology.
• Data Encryption: Strong encryption algorithms are used when storing sensitive information.
• Access Control: Only authorised staff are granted access to specific data required for their work.
• Security Monitoring: Unusual activity is detected through continuous system monitoring.

4.2 Data Retention Period

ck99 lg retains data for as long as your account is active and for as long as necessary after that to meet legal obligations. Financial transaction records are generally retained for an extended period. When data is no longer needed, it is securely deleted.

5. Sharing Information with Third Parties

ck99 lg does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following situations to operate the service:

5.1 Service Partners

Information is shared with payment processors (bKash, Nagad, Rocket), game software providers, and technical infrastructure service providers — only the information necessary for them to carry out their specific tasks. These partners are contractually bound to protect the data.

5.2 Legal Requirements

ck99 lg may disclose information when required to do so by a court order, a lawful request from a government authority, or an obligation under applicable law.

5.3 Fraud and Security

Relevant information may be used for verification purposes to prevent the use of multiple accounts, attempted fraud, or activities harmful to other users.

6. Cookies and Tracking Technology

The ck99 lg website and app use cookies and similar technologies to help improve your browsing experience and keep the service functioning properly.

6.1 Cookies We Use

• Essential Cookies: These are necessary for maintaining login sessions and security protection, and cannot be disabled.
• Functional Cookies: Remember language preferences and customisation settings.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the website are used most.

6.2 Cookie Control

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause some services to not work correctly.

7. Your Rights

As a ck99 lg user, you have the following rights over your personal information. To exercise these rights, contact our support team.

7.1 Right of Access

You may request a copy of the personal information ck99 lg holds about you. The information will be provided after proper identity verification.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request a correction. Some information can be changed directly in account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete all information where legal obligations or transaction records are involved.

7.4 Right to Restrict Processing

In certain circumstances — such as when the accuracy of data is in question — you may request that data processing be temporarily suspended.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may submit a written complaint to ck99 lg's support team.

8. Protection of Minors

All casino and betting services on ck99 lg are for persons aged 21 and above only. The minimum age to participate in casino and betting activities is 21+.

ck99 lg does not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration. If it is later found that a user is under 21, the relevant account will be closed and the information deleted.

If a parent or guardian believes their child is using this platform in a harmful way, they are requested to notify the ck99 lg support team immediately.

9. Policy Changes

ck99 lg may revise or update this privacy policy from time to time. If any significant change is made, the "Last Updated" date on this page will be changed, and where necessary, users will be notified via their registered email or app notification.

Continuing to use ck99 lg after an update means you have consented to the revised policy. You are therefore advised to visit this page regularly.

9.1 Previous Versions

Previous versions of this policy may be made available upon request. Contact the support team for this.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, contact ck99 lg's privacy team through any of the following methods.

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. Answers to general questions about ck99 lg can be found on the About Us page.